Frequently Asked Questions

Massage therapy is a regulated health profession in Ontario and as such, massage therapy should be performed by a Registered Massage Therapist. (RMT or MT).

A Registered Massage Therapist is an individual who has:

• Completed competency-based education at educational institutions recognized by the Government of Ontario;
• Studied anatomy, physiology, pathology, physical assessment, neurology, treatments, and other subjects;
• Completed a minimum of 150 clinical hours;
• Successfully completed examinations from and have been “registered” by the College of Massage Therapists of Ontario (the College) in accordance with the Regulated Health Professions Act and the Massage Therapy Act;
• Maintained their registration by participating in continuing education and a Quality Assurance Program that assists them in the maintenance of high professional standards and quality care of their clients;
• Only members of the College are permitted to use the title, Massage Therapist or Registered Massage Therapist or the designation of RMT or MT. All members of the Ontario Massage Therapist Association must be registered with the College and are therefore registered massage therapy practitioners.

Yes, massage therapy is appropriate for individuals of all ages, however, there are some conditions for which massage therapy is not appropriate. A qualified Massage Therapist (RMT or MT) is trained to recognize these cases.

Massage therapy benefits people of all ages. While it benefits the injured, the ill and the stressed, the strength of massage therapy in preventing illness and conditions before they develop cannot be overlooked. Massage therapy can be used in the treatment of both acute and chronic stages of conditions.

The following is a list of conditions for which massage therapy, when provided by a Registered Massage Therapist, can prove beneficial:

• Anxiety and depression
• Asthma and Emphysema
• Back, leg, and neck pain
• Cancer
• Carpal tunnel syndrome (repetitive strain)
• Chronic Fatigue syndrome
• Dislocations
• Fibromyalgia
• Fractures and edema
• Gastrointestinal disorders
• Reducing or eliminating pain
• Improving joint mobility
• Improving circulation
• Improving immune system functioning
• Increasing lymphatic drainage
• Reducing depression and anxiety
• Reducing tension within muscles
• Increasing body awareness

Registered Massage Therapists will also describe the treatments to be provided to ensure that you are comfortable with them. Your consent is sought before treatment is provided. If you are uncomfortable, your RMT wants you to let them know immediately, whether that discomfort involves the treatment, draping or any pain you may experience.

Be sure and discuss the most effective means of treatment with your Massage Therapist.

A referral is usually not required to receive massage therapy, but some insurance plans may request one for reimbursement.

On your first visit you will be asked to complete a confidential health history form which will be reviewed in the privacy of the treatment room. In order to develop a safe and effective treatment plan the initial process may involve some assessment, palpation and testing.

Your Registered Massage Therapists will also describe the treatments to be provided to ensure that you are comfortable with them. Your consent is sought before treatment is provided. If you are uncomfortable, your RMT wants you to let them know immediately, whether that discomfort involves the treatment, draping or any pain you may experience.

Your privacy will be respected at all times. The therapist will leave the room so that you may disrobe and cover yourself on the table. You may remove as little of your clothing as you are comfortable with. During the treatment, you will be draped so that only the part of your body being treated is uncovered.

Communication is a key element of an effective massage and ensures that your treatment goals are being met. You will have the opportunity to give feedback throughout the treatment to have the pressure adjusted to meet your needs.

For your first visit it is recommended a treatment time of 45 to 60 minutes. This will provide adequate time to complete a thorough assessment of your health status and provide an effective treatment.

Registered Therapists are recognized under provincial health legislation, and as a result are covered by most extended healthcare plans.

Many health care plans offer full or partial massage therapy coverage. Depending on the benefit package, you may have up to $1000 per year of RMT coverage. You can also be covered under your spouse or common law partner’s insurance policy.

Occasionally a physician’s referral may be required. Check with your Human Resource Department at work for extended health care benefits available to you.

Through mutual discussion, your Massage Therapist can help you establish a program which fits your physical needs and lifestyle. Your Massage Therapist is most interested in your recovery and in the maintenance of your health. Any recommendation for further treatment is being made by a qualified health professional and is made with your utmost care in mind.

At Bayview Sheppard RMT we accept Cash, VISA, Master Card, and Debit. A receipt will be issued to submit to your extended health care insurance plan.

Manual Lymphatic Drainage (MLD) is a gentle, specialized massage technique that stimulates the lymphatic system to help move excess fluid, reduce swelling, and support the body’s natural detoxification process. Unlike traditional massage, MLD uses light, rhythmic movements that encourage lymph flow without putting strain on the muscles or joints.

At Bayview Sheppard RMT in North York, our trained therapists use MLD to help clients:

• Reduce post-surgical swelling and support recovery
• Manage lymphedema or fluid retention
• Support cancer recovery and post-treatment healing
• Improve circulation and immune function
• Promote relaxation and overall wellness

MLD is particularly beneficial for stress management, detox, post-operative patients, individuals recovering from cancer treatments, and anyone experiencing chronic swelling or fluid buildup. Many clients combine MLD with Bioflex laser therapy for enhanced recovery and comfort.

If you’re looking for Manual Lymphatic Drainage in North York, our skilled team at Bayview Sheppard RMT can provide safe, effective treatment tailored to your needs, helping you heal faster, feel lighter, and improve your overall well-being.

Definitely from conception to birth! Pregnancy affects your body in a multitude of ways. Below are just some of the ways massage can help you adjust to your new changes and feel great:

• Reduce stress, promote relaxation, facilitate transitions through emotional support and physical nurturing;
• Reduce edema and blood pressure, relieve varicose veins, and increase blood and lymph circulation;
• Relieve stress on weight-bearing joints (ankles, low back, pelvis);

Recent medical journals have published positive results from massage therapy during pregnancy. The results tell it all:

• Reduced anxiety and improved mood;
• Better sleep;
• Less back pain;
• Reduced norepinephrine levels (stress hormones)

For more FAQ and answers on pregnancy massage, click here.

Fascial Stretch Therapy (FST) is a specialized, assisted stretching system designed to improve flexibility, joint mobility, and overall movement. Unlike traditional stretching, FST targets the fascia, the connective tissue that surrounds muscles and joints, helping release tension and increase range of motion safely and effectively.

At Bayview Sheppard RMT in North York, our trained therapists use FST to help clients:

• Reduce chronic muscle tightness and discomfort
• Improve athletic performance and prevent injuries
• Enhance recovery after injuries or surgery
• Increase joint mobility and overall flexibility
• Reduce stress and promote relaxation

FST is suitable for a wide range of clients, from athletes seeking peak performance to anyone looking to move more comfortably and prevent stiffness. Many clients combine FST with massage therapy or Bioflex laser therapy for even faster results.

Cranial Sacral Therapy (CST) is a gentle, hands-on therapy that helps your body release tension and improve overall balance. It focuses on the head, spine, and nervous system that affect your muscles, joints, and how your body moves.

At Bayview Sheppard RMT in North York, Cranial Sacral Therapy can help you:

• Reduce stress, anxiety, and tension
• Relieve headaches or migraines
• Improve sleep and relaxation
• Support recovery from injuries
• Help your body feel more balanced and flexible

The therapy uses very light touch, so it’s safe and relaxing for people of all ages, from children to older adults.

If you’re looking for Cranial Sacral Therapy in North York, our experienced therapists at Bayview Sheppard RMT can create a personalized plan to help you feel calmer, more relaxed, and more in tune with your body.

Bayview Sheppard RMT uses Bioflex laser therapy with infrared light to stimulate cellular repair, reduce inflammation, and promote healing. Laser therapy can help with acute injuries, inflammation, muscle pain, joint pain, and soft tissue injuries. 

Bayview Sheppard RMT is open 7 days a week for convenient scheduling from 7:30 AM to 9:00 PM.

We offer free parking at the back of the clinic for our clients. 

At Bayview Sheppard RMT, we believe our clients choose us because we combine experience, expertise, and a genuine commitment to care, in a convenient, welcoming environment. Here’s what sets us apart from other massage therapy clinics in North York and the Greater Toronto Area (GTA):

1. Over 21 Years of Trusted Service
   We have been proudly serving the North York community for over two decades. Our reputation is built on consistent, high-quality care and countless satisfied clients.
2. A Large, Skilled Team of Therapists
   With over 30 Registered Massage Therapists, we offer a wide variety of treatments, from relaxation and deep tissue massage to specialized therapies like Fascial Stretch Therapy (FST), Manual Lymphatic Drainage (MLD), Cranial Sacral Therapy (CST) and Bioflex laser therapy.
3. Collaborative, Client-Focused Care
   Our therapists work closely with each other and with other healthcare professionals—including doctors, dentists, physiotherapists, and naturopathic doctors—to ensure every client receives personalized, coordinated care.
4. Specialized Treatments for Every Need
   Whether you’re recovering from surgery, managing chronic pain, looking to improve mobility, or simply need relaxation, our team can match you with the treatment and therapist that’s right for you.
5. Convenient and Comfortable Location
   Our clinic is located in a charming, clean house setting near Bayview and Sheppard, with free parking at the back and a welcoming, relaxing environment.
6. Flexible Hours
   We are open seven days a week, making it easy to schedule your massage therapy sessions around your busy life.
7. Owners Who Care and Stay Hands-On
   Our owners continue to work hands-on with clients while managing the clinic. They care deeply about the team, the clients, and the North York community, ensuring high standards of care and a personal touch.
8. Community Trusted
   For 21 years, our clinic has been a trusted part of the community, with many clients returning regularly and referring friends and family.

Choosing Bayview Sheppard RMT means you’re not just getting a massage, you’re getting a professional, experienced, and collaborative team committed to your health and well-being.

If you’re looking for massage therapy in North York or the GTA, you can trust our clinic to provide expert care, personalized treatments, and a welcoming environment every time you visit.

In lieu of gratuity, your return visits to the clinic are the best tip and referrals of a family member, friend, or co-worker are greatly appreciated.